Delete your Onelia account

You can ask at any time for your Onelia account to be erased.

How to request it

Write to privacy@dcng.be from your account's email address, with the subject “Delete my account”. We then send a six-digit code to that address: reply to our email with this code. We erase nothing without this confirmation. No longer have access to that address? Write to us from another address: we will check in another way that it is really you. We reply within one month.

Are you an administrator of your company? Tell us whether it concerns your account only or the whole company. If you are the only administrator and want to erase your account only, please first give the “Administrator” role to another member, on the portal, Team page: your company cannot be left without an administrator.

What happens to your account

When we erase your account, you can no longer sign in, and your email address, phone number, photo and saved signature are deleted. Your name stays on the jobs, projects and appointments assigned to you: this is the company's data. If one of its administrators asks us in writing, we replace your name with “Former member”. Documents the company has already issued stay as they are, even if they bear your name: the law requires the company to keep them.

You are leaving Onelia with your whole company

1. Export your data: on the portal, My company page, “Full data export” card. It is up to you to keep your invoices and accounting records for the legal period: once your company is erased, Onelia no longer keeps them.
2. If you have a subscription, cancel it on the portal, Subscription page.
3. Write to us at privacy@dcng.be.

At the end of the contract or of the trial, your space stays read-only for 90 days so you can export. We then erase your company's data within 30 days, and our backups within 90 days at most. Would you like it erased sooner? Say so in your email to privacy@dcng.be, once your export is done. We also inform the following email addresses: those of the administrators of your company, its email address and the address used to register it on Onelia. We erase seven days later, if nobody has objected. If you have a subscription, we turn off its renewal as soon as you confirm: it ends on its next due date, or on the day of the erasure if that comes first. The current period is not refunded, as stated on our Pricing page. If you ask us in writing for a certificate of deletion within three months of the end of the contract, we send it to you.

What we keep

Proof that you accepted our terms (your name, your email address, the date and the version accepted), for ten years after your account is erased. Our own accounting records, for ten years from 1 January of the year after their date. What proves the contract was performed, for ten years after it ends. Connection and security logs, for twelve months. The details are in our privacy policy.

You are a client of a tradesperson who uses Onelia

You don't have an Onelia account: your contact details and your documents are managed by this tradesperson. For any request about this data, please contact them.